⚙ Panel Quantity and Sliding Method
Any form is also possible: 4 Tracks / 2 Panels, 4 Tracks / 4 Panels, 6 Tracks / 3 Panels, 6 Tracks / 6 Panels, 6 Tracks With Mesh Screen
✔ After-Sales Service
If damage occurs during transport, clients should provide clear photos and videos of the packaging, product, and delivery. EOKO will review the order and shipping details and assist with a solution, such as replacement parts, repair guice, or claim support.
Products are intact prior to delivery
After damage Provide clearphotos, and a decision will bemade within 24 hours
Replacement parts will be sent after confirmation
▢ Packing Method
For different products, we use different packing methods
EPE Foam Packaging
Packed With Wooden Frames
Packed In Wooden Cases
Each product is carefully packed with protective materials and reinforced wooden crates to ensure maximum stability and minimize the risk of damage during transportation and delivery.
? Frequently Asked Questions (FAQ)
What is your Minimum Order Quantity (MOQ)?
Our minimum order quantity is 1 Square Meter, allowing flexible orders for both small projects and large-scale architectural needs.
What is the standard delivery and lead time?
Standard delivery and lead time is typically 25 days depending on the customization parameters and total order quantity.
What installation support options are available?
We offer 3 distinct installation options to suit your preferences:
- EOKO Chinese Installation Team
- Overseas Installation Partner in Your Country
- EOKO Online Installation Support
How do I get started with placing an order or inquiry?
Contact us and leave your email address and phone number. If you have drawings or specific dimensions, please send them to us for an accurate quote.
What happens if a product is damaged during transit?
Provide clear photos and videos of the damaged packaging and product. A decision will be reached within 24 hours, and replacement parts or relevant claim support will be dispatched immediately upon confirmation.
What are the glass and aluminum profile specifications?
Profiles use 6063-T5 aluminum alloy with 1.8mm-2.0mm wall thickness in thermal break systems. Glazing includes float, double insulated, and triple insulated glass ranging from 5mm to 15mm with various colors and gas fills.