Q1
What are the available shipping methods?
We offer express delivery (FedEx, DHL, TNT, etc.), air freight, and sea freight. Final shipping costs depend on the selected method, actual cargo weight/volume, and delivery destination.
Q2
What payment methods do you accept?
We support a variety of payment methods, including T/T, Visa, Western Union, MoneyGram, and Secure Payment (Escrow).
Q3
Can we print our own brand or logo on your products?
Yes. We fully support OEM and ODM services and are pleased to act as your custom manufacturer in China.
Q4
Why is there sometimes a slight difference between website images and practical items?
Differences in lighting, display settings, and material production batches (such as linings) may cause minor visual variations. Images are primarily for reference; actual products prevail. Please confirm details with us before placing an order.
Q5
What are the fire resistance ratings and duration options?
Products are available in thermal insulation and non-thermal insulation types. Fire resistance ratings can be customized to 0.5 hours, 1 hour, 1.5 hours, or 2 hours according to project requirements.
Q6
What is the minimum order quantity (MOQ) and warranty?
The minimum order quantity is 2 square meters. We offer a 3-year warranty alongside after-sales support including online technical guidance and onsite services.