How about your Production Lead Time?
Production lead time is 15-25 working days after receiving 50% deposit, it depends on the windows and doors types and profile (like color, special requires).
What is your MOQ? Can I get a sample first?
Our standard MOQ is flexible and depends on the model and size. Samples are available for quality check before bulk orders, and we can arrange sample delivery for your evaluation.
Do you accept customized design and size?
Yes. We offer fully customized dimensions, profile colors, glass configurations and hardware choices. Send us your drawings or requirements and we will confirm the design and production details within 24 hours.
What are your payment terms?
50% deposit when order is placed, balance before shipment; T/T, Western Union, Trade assurance, Paypal are available.
Will the glass and frames be damaged during sea shipping?
No. Every window is packed with reinforced wooden crates, foam protection and corner guards, with tempered glass options for extra safety. We have shipped thousands of units worldwide with a very low damage rate, and we arrange insurance for large orders.
Is installation difficult? Do you provide installation guide?
Not at all. Each order includes detailed installation drawings and step by step instructions, and our engineers are available for online video guidance. Optional on-site installation support can also be arranged for large projects.